Privacy Policy

1. Who processes your personal data

Controller: Holbranta (PE).

Address: 34A Khreschatyk St, Kyiv, 01001, Ukraine

Email: contact@holbranta.com

Phone: +380 984 012 2676

Company identification: EDRPOU registration code 87673994. VAT: optional (single tax payer).

Legal representative: Alex Petersen, Managing Director.

This Policy applies to personal data you provide through the website (including via forms) and personal data that may be generated when handling your requests.

2. What personal data we collect

We may collect:

• Contact details: name, phone number, email address.
• Request details: pickup and destination information, travel date/time, preferred transfer type, and any notes you send.
• Communication data: content of messages and correspondence related to your quote request.

3. Purposes and legal grounds

We process personal data for the following purposes:

• To respond to and manage your intercity transfer quote request, and to arrange related services.
• To communicate with you about quotes, availability, prices, and confirmations.
• To maintain records necessary to comply with applicable Ukrainian legal requirements.
• To protect our rights and ensure the security of our website and services.

Where we rely on consent, you may withdraw it at any time, but withdrawal will not affect processing already carried out before withdrawal.

Relevant legal basis referenced in this Policy includes: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

4. How long we keep personal data

We retain personal data only as long as necessary for the purposes stated above and as required by applicable law. After that, we delete or anonymize it, unless continued retention is needed for legal compliance, dispute resolution, or establishment/exercise/defense of legal claims.

5. Who we share personal data with

We may share personal data with service providers that help us operate the website and provide services (for example, IT hosting and support), and with other entities only when required by law or when necessary to fulfill your request. We do not sell your personal data.

We ensure that our processing arrangements with partners comply with Ukrainian personal data protection requirements under Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

6. Cookies and similar technologies

Our website may use cookies or similar technologies. If such technologies involve personal data, we process them in accordance with Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI, including notice/grounds and where required, consent. You can manage cookies through your browser settings.

7. Your rights

You may have rights related to your personal data, including access, correction, deletion, and restriction of processing, as well as the right to object and other rights provided by applicable Ukrainian law.

If you want to exercise your rights, contact us using the details in Section 10.

8. Disputes and consumer complaint handling

If you have a complaint regarding services connected to intercity transfer requests, you can submit it to us using the contact details below. We will review your complaint and respond. Where applicable, you may also use out-of-court dispute resolution procedures.

We handle disputes in line with Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

9. Electronic commerce and provider identification

Because this website provides an online offer related to intercity transfer quote requests, we provide stable consumer access to the identity and legal status information of our business as required by Ukrainian law, including the information shown in Section 1 and Section 10.

This is provided in accordance with Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII, Article 7.

10. Contact us

To request information about your personal data, submit a complaint, or exercise your rights, contact:

Holbranta (PE)

Address: 34A Khreschatyk St, Kyiv, 01001, Ukraine

Email: contact@holbranta.com

Phone: +380 984 012 2676