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Consumer complaints and dispute resolution

For handling consumer complaints and disputes, we follow the requirements of Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX. You can submit a complaint through the contact details provided on this page, and we will consider it in accordance with applicable rules.

If you and the company cannot resolve the matter, you may seek out-of-court dispute resolution routes permitted under applicable law, and/or contact the relevant authorities depending on the nature of the dispute.

Personal data notice

If your submission includes personal data (such as your name, phone number, or email), we process it in accordance with Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI. Our website also uses notices and consent/grounds appropriate for the processing performed, including when technologies such as cookies or similar local storage are involved.